Help & support

Yes. Listed prices follow MAP, the manufacturer's minimum advertised price, so every authorized retailer advertises the same figure. What differs between retailers is shipping, the help you get before you buy, and who answers the phone afterwards.

Not necessarily. An order confirmation is not final acceptance. Orders are reviewed for payment authorization, product availability, shipping restrictions and pricing before fulfillment, and high-value equipment may get additional verification first.

Checkout runs on Shopify and accepts eligible credit cards, debit cards, digital wallets, Shop Pay and the other approved methods shown during checkout. The methods available change from time to time, so the checkout page is the current list.

Call us as soon as you can. We will make reasonable efforts, but cancellation is not guaranteed once an order has entered processing or shipped. An order that has already shipped is handled as a return instead.

Free curbside freight delivery to the contiguous 48 states. Inspect the equipment before signing. We do not ship to Alaska, Hawaii, or U.S. territories.

The carrier brings the pallet to the curb, not into a garage, basement or mechanical room. Moving it from there is yours to arrange, so have a second person and a way to shift a heavy pallet ready before the truck arrives.

Inspect it before you sign. Photograph the damage, have the driver note it on the delivery receipt, then call us with your order number. Signing a clean receipt when visible damage exists makes a freight claim much harder.

No. We ship to the contiguous 48 states only.

Eligible equipment can be returned within 10 calendar days of confirmed delivery, and every return needs authorization from us before it ships back. Approved customer-requested returns carry a 25% restocking fee, and the buyer pays return freight.

Some manufacturer warranties require registration within a set period after purchase or installation, and meeting that requirement is the buyer's responsibility. The terms that apply come from MRCOOL, in the manual for your exact model.

Coverage comes from the manufacturer and does not automatically include labor, diagnostics, refrigerant, freight or installation, only what the warranty for that product states. Call us with your order and model number and we will help you start a claim.

No. It is a shopping aid that narrows the capacity range from room size and how the space is used. A Manual J load calculation is the deciding step, because it accounts for insulation, windows, orientation and air sealing that floor area cannot.

That is what the DIY line is built for: the line set is factory-charged and uses Quick Connect fittings, so no vacuum pump or gauges. A licensed electrician should run the dedicated circuit, and permit rules vary by locality, so ask your building department first.

Yes. Tell us about the project and we'll follow up. Equipment is sold separately from installation, so a request starts a conversation about the work rather than booking an appointment.

Each system needs its own dedicated circuit, and the voltage depends on the model: some single-zone systems run on 115V and others on 208/230V, and multi-zone voltage is set by the outdoor unit in the bundle you configure. Confirm the figure on the manual before the electrician quotes the work. Every single-zone product page states the voltage for that model.

MRCOOL Near Me is the online store of More Heat More Cool, an authorized MRCOOL retailer. The company you buy from is the company named in our policies, and its address and phone number are published on this site.

Yes. Systems ship as complete kits from an authorized source, with the manufacturer's warranty that applies to that product. We are an independent retailer and are not owned or operated by MRCOOL.

Our team is in Ohio and answers the phone Monday to Friday. Systems ship by freight to the contiguous 48 states, so you can order from anywhere in the lower 48.