Return & Refund Policy

Before you return anything

We want you to be confident when purchasing your MRCOOL equipment. Because HVAC equipment is large, specialized, and costly to ship, the following return conditions apply to all purchases.

10-Day Return Period

Eligible products may be returned within 10 calendar days of confirmed delivery.

All returns require prior authorization from us before the product is shipped back. Products returned without authorization may be refused.

25% Restocking Fee

All approved customer-requested returns are subject to a 25% restocking fee, calculated from the purchase price of the returned equipment.

Return Shipping & Freight

The buyer is responsible for 100% of return shipping and freight costs unless the return is the result of an error on our part.

Original shipping, freight, liftgate, residential delivery, expedited shipping, and other delivery-related charges are non-refundable for customer-requested returns and refused deliveries, except where required by law or when the return results from our error or from freight damage.

The buyer is responsible for properly packaging and protecting returned equipment and for any damage occurring during return transportation.

Return Condition

To qualify for a return, equipment must be:

• New and unused
• Uninstalled
• Unmodified
• In its original manufacturer packaging
• Complete with all components, accessories, manuals, hardware, and documentation
• In resalable condition

Equipment that has been installed, connected, wired, charged, modified, damaged after delivery, or otherwise used cannot be returned.

Non-Returnable Items

Installed or used HVAC equipment, opened electrical/electronic components, damaged or altered equipment, special-order products, clearance/final-sale products, and products otherwise identified as non-returnable at the time of purchase are not eligible for return.

Freight Damage

Customers should inspect all equipment before accepting freight delivery whenever reasonably possible.

Visible shipping damage should be documented with photographs and noted on the carrier's delivery receipt before signing.

If damage is discovered after delivery, contact us immediately with photographs of the equipment, packaging, shipping label, model/serial information, and a description of the damage.

Freight damage, shipping errors, missing merchandise, defective products, and manufacturer warranty claims are handled separately from ordinary customer-requested returns and are not automatically subject to the 25% restocking fee.

Refunds

Once an authorized return is received and inspected, we will determine whether it meets the requirements of this policy.

For an approved customer-requested return, the refund will generally equal the eligible merchandise purchase price less the 25% restocking fee and any other applicable non-refundable charges.

Refunds will be issued to the original payment method, subject to applicable laws and payment-provider requirements.

Manufacturer Warranty

Manufacturer defects and warranty claims are not considered ordinary returns. MRCOOL warranty coverage is subject to the applicable manufacturer's warranty terms for the specific product purchased.

This return policy does not limit any rights or remedies that cannot legally be waived.

Questions or Return Authorization

Contact us before returning any merchandise to obtain return authorization and return instructions.

• More Heat More Cool
• 180 Breaden Dr., Suite A
• Monroe, OH 45050
• 937-794-5060
• moreheatmorecool.com